Hints and tips for accidents or emergencies while driving abroad

When renting a car or travelling abroad sometimes accidents happen. In the case of an emergency relating to your rental car it is important to stay calm and think methodically. An emergency is classed as an accident or a mechanical problem with the vehicle when hiring a car. The rental company will have supplied you with all the relevant contact information for emergencies. Most often this information is found on the rental agreement, car keys or in the car's manual. Once you have found the contact information call the toll free number, calmly explain the situation and the rental company will assist you, allowing you to continue your journey safely.

If you are involved in an accident with the rental car, please remember to follow these steps. Make sure you contact the local authorities and file a police report. Also notify the rental company that will assist you with additional instructions. It is important to remain calm through this whole process and understand that the relevant authorities or contacts will do everything they can to help you through this experience. It is important to note that the insurance policy for your hire car does not cover damages to the following parts of the car:

• The chassis
• Windscreens
• Mirrors
• Lights
• Tyres
• Clutch
• Driving under the influence of alcohol or drugs
• Force majeure
• Leaving the car keys without supervision
• Losing the keys

With international and domestic car hire it is always important to read through the rental agreement and understand what it means, what it covers and what it does not cover.